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Landlord Accreditation

PROPERTY STORE COMPLAINTS PROCEDURE

We hope that we will always take steps to deal with any issues quickly and effectively. However we recognise that on some occasions we may be unable to offer a satisfactory outcome to you and you may wish to make a formal complaint.

 

When you make a formal complaint it will be dealt with using the following steps:

Initial Complaint:

Your complaint should be sent in writing giving as many details as possible as to its nature. We will acknowledge your complaint within 5 working days.

Stage 1: We will investigate your complaint fully, initially this will be by the office manager. They will respond to you as soon as possible but no later than 21 working days.

Stage 2: Should you be unhappy with the office manager’s response you should write to the Director with full explanation as to why your complaint remains unresolved. This will be acknowledged within 5 working days and responded to within 30 working days.

Stage 3: Should you remain unsatisfied by our responses you should then raise the your complaint with Landlord Accreditation Scotland details of which can be found at www.landlordaccreditationscotland.com